Southern Cross Easy-Claim: How It Works at 1 Health Wigram

Bernard Teo • 17 November 2025

If you're a Southern Cross member visiting 1 Health in Wigram, Christchurch, you've likely heard about Easy-Claim — a convenient way to streamline your healthcare payments without the hassle of paperwork or waiting for reimbursements. This digital claiming system is designed to make your GP visits, dental appointments, and other healthcare services as seamless as possible, allowing you to focus on what truly matters: your health and wellbeing.[87][88]

In this comprehensive guide, we'll walk you through exactly how Southern Cross Easy-Claim works at 1 Health Wigram, explain the benefits for patients, and answer common questions about the process.


What Is Southern Cross Easy-Claim?

Southern Cross Easy-Claim is an electronic claiming system that allows members to submit insurance claims at the point of service — meaning right when you're at your appointment. Instead of paying the full consultation fee upfront and then waiting days or weeks for reimbursement, Easy-Claim processes your claim in real-time, and you only pay the difference between what your insurance covers and the total cost.[88][89][90][87]

This cashless, paperless system has been adopted by thousands of healthcare providers across New Zealand, including general practices, pharmacies, optometrists, dental clinics, physiotherapists, and more. At 1 Health Wigram, we're proud to offer this service across both our medical and dental practices to make your healthcare experience more convenient and accessible.[90][87]


The Traditional Claiming Process vs Easy-Claim

Traditional Method:

·       Pay the full consultation fee upfront

·       Complete a paper claim form with details and receipts

·       Submit the claim to Southern Cross via post, online, or mobile app

·       Wait an average of 7 working days for processing and reimbursement[91][92]


Easy-Claim Method:

·       Present your Southern Cross Member card or digital card via the app

·       Our reception team processes the claim electronically in seconds

·       Southern Cross approves the claim instantly (in most cases)

·       You only pay any remaining balance not covered by your policy

·       No forms, no waiting, no reimbursement delays[89][87][88]


How Easy-Claim Works at 1 Health Wigram

Using Easy-Claim at our Wigram clinic is straightforward and takes just a few simple steps:


Step 1: Book Your Appointment

Schedule your appointment at 1 Health Wigram for any of our medical or dental services — whether it's a routine GP consultation, skin check, dental check-up, or dental treatment. You can book online through our website, call our reception team at 03 662 9309, or drop by our clinic at 1 Henry Wigram Drive.[93][94]


Step 2: Bring Your Membership Details

When you arrive for your appointment, make sure you have your Southern Cross membership information ready. You can present:

·       Your physical Southern Cross Member card

·       The digital Member card through the My Southern Cross mobile app[89]

·       Your membership number if you don't have your card with you

Members aged 16 and over can use Easy-Claim for themselves and anyone else named on their policy.[95][89]


Step 3: Inform Our Reception Team

Let our friendly reception staff know at check-in that you're a Southern Cross member and would like to use Easy-Claim. Our team will verify your membership details and check your eligibility for the service you're receiving.[87]


Step 4: Instant Claim Processing

Our administrative team submits your claim electronically to Southern Cross through the Easy-Claim system. Within seconds, the system confirms whether your claim is approved and how much of the cost is covered by your policy.[90][87]

This real-time processing is one of the biggest advantages of Easy-Claim — you'll know immediately what you owe, with complete transparency about your coverage.


Step 5: Pay Only the Difference

If your Southern Cross policy covers the full cost of your consultation or treatment, you won't need to pay anything at all. If there's a gap between what your policy covers and the total fee, you simply pay the remaining balance at the time of service.[88][89]

Southern Cross pays 1 Health directly via electronic direct debit, typically within two days of your appointment. This means no invoices to chase, no claim forms to complete, and no waiting weeks for reimbursement cheques to arrive in the mail.[87]


What Services Can You Claim Through Easy-Claim at 1 Health?

At 1 Health Wigram, Easy-Claim can be used for a wide range of healthcare services across both our medical and dental practices, subject to your individual policy coverage:


GP and Medical Services

·       Standard GP consultations

·       Extended appointments when needed

·       Skin checks and minor surgical procedures

·       Travel vaccinations (excluding Yellow Fever)

·       Driver's licence medicals

·       After-hours and weekend consultations[93]


Dental Services at 1 Health Dental

At 1 Health Wigram, we're proud to offer comprehensive dental care alongside our GP services, and Southern Cross Easy-Claim is available for dental treatments as well. Our dental services include:[93]

·       Routine dental check-ups and examinations

·       Emergency dental care

·       Preventative treatments including cleaning and fluoride applications

·       Restorative dental work such as fillings and crowns (coverage varies by policy)

·       Digital dentistry with cutting-edge intra-oral scanning technology[93]

·       No-pressure dental care — we only recommend treatments you actually need[93]

Having both medical and dental services under one roof with Easy-Claim capability means you can manage all your family's healthcare needs conveniently in one location, with simplified claiming for both types of appointments.


Other Allied Health Services

While 1 Health primarily offers GP and dental care, Southern Cross Easy-Claim is also accepted at participating providers for physiotherapy, chiropractic care, optometry, podiatry, remedial massage, clinical psychology, and more.[90][87]


Important Note: Not all services are covered under every Southern Cross policy, and some services may require you to use an Affiliated Provider for coverage. Dental coverage in particular varies significantly between policy types, so always check your policy details or contact Southern Cross directly if you're unsure whether a specific service is covered.[96][97]


Benefits of Easy-Claim for 1 Health Patients

Convenience and Speed

The most obvious benefit is convenience. Easy-Claim eliminates the administrative burden of traditional insurance claiming. There are no forms to fill out, no receipts to keep track of, and no claim submissions to manage. The entire process happens seamlessly in the background while you're at your appointment — whether that's a GP visit or a dental check-up.[89][87]


Reduced Out-of-Pocket Costs

With traditional claiming, you need to pay the full consultation fee upfront and wait for reimbursement. This can be challenging if you have multiple family members needing appointments or if you're on a tight budget. Easy-Claim means you only pay what your insurance doesn't cover, reducing your immediate out-of-pocket expenses. This is particularly beneficial for dental treatments, which can sometimes involve higher costs.[88][90]


No Waiting for Refunds

On average, Southern Cross processes standard claims within 7 working days. With Easy-Claim, there's no waiting period — the claim is processed instantly, and payment is arranged between Southern Cross and 1 Health directly.[92][91][87]


Transparency

You'll know exactly what you're covered for and what you need to pay before you leave the clinic. This transparency helps you make informed decisions about your healthcare and budget accordingly. This is especially valuable for dental work, where treatment costs can vary.[88][90]


Enhanced Access to Healthcare

By making healthcare more financially accessible at the point of service, Easy-Claim encourages Southern Cross members to seek medical and dental attention when they need it rather than delaying care due to upfront cost concerns.[90]


Integrated Medical and Dental Care

At 1 Health Wigram, you can access both GP services and comprehensive dental care with Easy-Claim available for both. This integrated approach means one membership card, one claiming process, and one trusted healthcare provider for your family's complete health needs.


Requirements and Eligibility

To use Southern Cross Easy-Claim at 1 Health Wigram, you need to:

1.     Be a Southern Cross Health Society member with an active policy that includes day-to-day healthcare benefits[98][89]

2.    Be aged 16 or over to use Easy-Claim yourself (though parents/guardians can claim for younger family members on their policy)[95]

3.     Have your Member card or membership number available at the time of service[89]

4.    Ensure the service you're receiving is covered under your specific policy benefits[97]

Some services may require prior approval from Southern Cross or may only be covered when provided by an Affiliated Provider or a General Practitioner with an Easy-Claim agreement. Our team at 1 Health will help you navigate these requirements for both medical and dental services.[96][97]


Common Questions About Easy-Claim

What if my claim isn't approved at the time of service?

If your Easy-Claim isn't approved instantly (which can happen if you've reached your annual benefit limit, don't have coverage for that particular service, or there's an issue with your policy), you'll need to pay the full fee at the time of appointment. You can then submit a traditional claim through the My Southern Cross app or online portal to see if you're eligible for any reimbursement.[99][100][88


Do I still need to keep receipts?

No, that's one of the best parts of Easy-Claim! Because the claim is processed electronically and payment goes directly from Southern Cross to 1 Health, you don't need to keep receipts for Easy-Claim transactions. However, if you're claiming for services outside of Easy-Claim, you'll still need itemised receipts showing the date of service, provider name, and patient name.[91][87][89]


Can I use Easy-Claim for my family members?

Yes, if you're the policyholder and your family members are covered under your Southern Cross policy, you can use Easy-Claim for their appointments. This applies to both GP visits and dental appointments at 1 Health. Any member over 16 can also use their Member card to claim for eligible services themselves.[95][89]


Does my policy cover dental services?

Dental coverage varies significantly between Southern Cross policies. Some policies include comprehensive dental benefits, while others may have limited or no dental coverage. Check your policy documents or contact Southern Cross directly to understand what dental services are covered under your specific plan. Our reception team can also help verify your dental coverage when you book your appointment.[97]


What happens if I don't have my Member card?

If you've forgotten your physical card, you can use the My Southern Cross mobile app as a virtual Member card. Alternatively, if you know your membership number, our reception team may be able to process the claim using that information. If you've lost your card, you can request a replacement through Southern Cross.[89]


Does Easy-Claim work for after-hours and weekend appointments?

Yes! At 1 Health Wigram, we're open 7 days a week for medical services, and Easy-Claim is available whenever we're open. Please note that after-hours consultations may incur an additional surcharge, but you can still use Easy-Claim for the portion covered by your Southern Cross policy.[93]


How long does payment take to reach 1 Health?

Southern Cross typically processes Easy-Claim payments via direct debit within two days of the claim being submitted. This is much faster than traditional claiming methods and helps healthcare providers manage their cash flow more efficiently.[87]


Why 1 Health Wigram Partners with Southern Cross

At 1 Health, we're committed to making healthcare accessible, affordable, and straightforward for all our patients in the Wigram and Hornby communities. Partnering with Southern Cross to offer Easy-Claim across both our medical and dental practices is part of that commitment.[93]


Our approach includes:

·       Same doctor continuity — see the same GP for up to a week for better continuity of care[93]

·       No pressure, honest advice — we recommend only the care you actually need, whether medical or dental[93]

·       7-day availability — including weekend and after-hours appointments with minimal wait times[93]

·       Modern facilities — including cutting-edge digital dentistry with intra-oral scanning[93]

·       Comprehensive services — from routine check-ups to skin checks, travel vaccinations, minor procedures, and full dental care[93]

·       Integrated care model — medical and dental services under one roof with unified Easy-Claim processing

By offering Easy-Claim for both GP and dental services, we're removing financial and administrative barriers that might otherwise prevent you from seeking timely care. Our goal is for you to walk out of 1 Health feeling better, not stressed about paperwork or waiting for insurance refunds.


How to Make the Most of Your Southern Cross Membership

If you have Southern Cross health insurance, here are some tips to maximise your benefits:


Know Your Policy

Take time to understand what services are covered under your specific policy, what your annual benefit limits are, and whether there are any exclusions or waiting periods. This is particularly important for dental services, as coverage can vary widely between policies. You can check this information in the My Southern Cross app or by calling their customer service team.[98][97]


Use Day-to-Day Benefits Early in the Year

Many Southern Cross policies have annual benefit caps for day-to-day services like GP visits and dental care. If you have health needs you've been putting off, consider scheduling them early in your policy year to ensure you have sufficient benefits remaining.


Schedule Regular Preventative Care

Many policies cover preventative services like routine GP check-ups and dental examinations at higher rates than treatment services. Regular preventative care can help you catch issues early and make the most of your insurance benefits.


Choose Easy-Claim Providers

Whenever possible, visit healthcare providers like 1 Health that offer Easy-Claim for both medical and dental services. The convenience and immediate processing make managing your healthcare much simpler.[90]


Keep Your Membership Details Updated

Make sure Southern Cross has your current contact information, banking details (for any traditional claims), and that your membership card information is correct.[89]


Download the My Southern Cross App

The mobile app gives you access to your digital Member card, allows you to submit claims for non-Easy-Claim services, check your benefit balances, and book online GP consultations with CareHQ.[100][101][89]


Beyond Easy-Claim: Other Ways 1 Health Supports Your Healthcare Journey

While Easy-Claim makes the payment process easier, we offer many other benefits to our enrolled patients:


1 Health Club Membership Benefits:

·       Extended GP appointments when you need more time

·       After-hours access 7 days a week

·       Preferential rates with trusted local partners including physiotherapists, gyms, optometrists, audiologists, and more

·       No-pressure dental care — only the treatments you actually need

·       Continuity of care across our medical and dental teams[93]

We believe healthcare should be a partnership between you and your providers, built on trust, transparency, and convenience. Whether you're a Southern Cross member using Easy-Claim or a non-insured patient, you'll receive the same high-quality, compassionate care from our experienced medical and dental teams.


Getting Started with Easy-Claim at 1 Health Wigram

Ready to experience the convenience of Southern Cross Easy-Claim at your next medical or dental appointment?


Here's how to get started:

1.     Check your Southern Cross policy to confirm you have day-to-day healthcare benefits and understand your dental coverage


2.    Locate your Member card or download the My Southern Cross app for digital access


3.     Book an appointment with 1 Health Wigram online at www.1health.nz/contact, by calling 03 662 9309, or by visiting us at 1 Henry Wigram Drive, Wigram, Christchurch[94][93]


4.    Inform our reception team that you're a Southern Cross member when you check in for your medical or dental appointment


5.     Enjoy hassle-free healthcare with instant claim processing

Our friendly team is always happy to answer questions about Easy-Claim, explain your coverage, or help you navigate the process for both medical and dental services. We're here to make your healthcare experience as smooth and stress-free as possible.


Conclusion

Southern Cross Easy-Claim represents a significant step forward in making healthcare more accessible and convenient for New Zealanders. By eliminating paperwork, reducing upfront costs, and processing claims in real-time, it removes many of the frustrations traditionally associated with health insurance.[87][90]

At 1 Health Wigram, we're proud to offer this service across both our medical and dental practices to our patients alongside our commitment to same-doctor continuity, extended hours, and honest, patient-centred care. Whether you're visiting us for a routine GP check-up, a skin concern, travel vaccinations, a dental examination, or restorative dental treatment, Easy-Claim ensures that managing your insurance is the least of your worries.[93]

Healthcare should be about healing, prevention, and wellbeing — not administrative hassles. With Southern Cross Easy-Claim at 1 Health Wigram's medical and dental practices, it can be.


Disclaimer: This blog provides general information about Southern Cross Easy-Claim and how it works at 1 Health Wigram. Coverage varies depending on individual Southern Cross policies, and not all services or treatments may be covered under your specific plan. Dental coverage in particular varies significantly between policy types. Easy-Claim eligibility and approval are determined by Southern Cross Health Society based on your policy terms and conditions. Please check your policy details or contact Southern Cross directly on 0800 800 181 to confirm your coverage before your appointment. The information in this blog should not be considered financial or insurance advice. Always seek professional advice from your insurance provider regarding your specific policy benefits and claiming processes.



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Getting the most value from your Southern Cross health insurance starts with understanding what you're entitled to and how to access it. At 1 Health, we're proud to partner with Southern Cross Health Society to make your healthcare journey as straightforward and rewarding as possible. Whether you're enrolled with us or considering joining, this comprehensive guide will help you unlock the full potential of your membership benefits. Understanding Your Southern Cross GP Coverage Southern Cross Health Society is New Zealand's largest not-for-profit health insurer, serving over 955,000 members across the country. Your Southern Cross policy likely includes a range of GP-related benefits that can significantly reduce your out-of-pocket healthcare costs. [164] What's Typically Covered Under Southern Cross GP Benefits Depending on your specific plan—such as Wellbeing One, Wellbeing Two, UltraCare, or HealthEssentials—your coverage may include: [165] [166] [167] General Practice Consultations : Standard in-clinic appointments, home visits, phone consultations, and video consultations with your GP are typically covered. [168] [165] Practice Nurse Services : Consultations and treatments provided by practice nurses working from a GP clinic are covered under most plans. [165] [168] Annual Health Checks : Many Southern Cross plans include cover for annual health checks performed by a GP or medical practitioner, providing an opportunity to screen for common conditions and discuss preventative health strategies. [166] [167] [169] Flu Vaccinations : Most plans cover flu vaccinations administered by your GP or practice nurse. [167] [166] [165] Prescriptions : Coverage for Pharmac-approved prescription medications is included in many day-to-day modules. The prescription benefit typically covers the cost of drugs prescribed by your GP, with annual limits varying by plan. [170] [166] [167] Skin Lesion Services : Southern Cross provides cover for skin lesion consultations and minor procedures performed under local anaesthetic or no anaesthetic, including excision, cryotherapy (freezing treatment), biopsy, and electrosurgery of skin lesions. These services must be performed by an Affiliated Provider or GP and must meet specific medical criteria—not cosmetic purposes. [171] [172] [173] [165] GP Minor Surgeries : Various minor surgical procedures performed by your GP may be covered, including joint injections, contraceptive device insertion or removal, ring pessary procedures, and steroid injections. [165] Diagnostic Tests and Procedures : Some plans cover diagnostic tests performed at your GP clinic, such as hearing tests, INR monitoring for warfarin therapy, phlebotomy (blood sample collection), and smear tests. [165] Making the Most of Your Membership at 1 Health Enrol with 1 Health for Continuity of Care While casual appointments are available, enrolling with 1 Health through our 1 Health Club membership offers significant advantages that complement your Southern Cross benefits: [174] [175] [176] · Same doctor continuity for seven days : Building a relationship with a GP who knows your medical history leads to better health outcomes [177] [178] [179] · Longer appointment times when needed : No more rushed 15-minute consultations [176] [174] · After-hours and weekend access : Available seven days a week with a small surcharge [175] [176] · Partner discounts : Exclusive savings with local physiotherapists, gyms, optometrists, and other health and wellness providers across Christchurch [175] [176] Enrolling with a general practice is free and provides access to government subsidies that reduce consultation fees. Combined with your Southern Cross benefits, this dual approach maximises your healthcare value. [179] [180] [177] Take Advantage of Easy-Claim at 1 Health One of the most convenient features for Southern Cross members at 1 Health is Easy-Claim—a digital system that eliminates paperwork and waiting for reimbursements. [181] [164] How Easy-Claim Works at 1 Health : [182] [164] [181] 1. Book your appointment : Schedule your GP visit, skin check, minor procedure, or other eligible service 2. Present your Southern Cross card : Show your membership card (physical or digital) at reception when you arrive 3. Instant claim processing : Our team submits your claim electronically to Southern Cross on your behalf while you wait 4. Pay only the difference : If your policy covers the full cost, you pay nothing extra. Otherwise, you simply pay the remaining balance not covered by your insurance This seamless process means no claim forms to complete, no waiting weeks for reimbursement, and transparent cost management. Within seconds, you'll know exactly what Southern Cross will cover and what you're responsible for paying. [183] [164] [181] Access Southern Cross Dental Benefits at 1 Health Dental As part of our comprehensive healthcare offering, 1 Health Dental also accepts Southern Cross Easy-Claim for eligible dental services. Many Southern Cross policies include dental cover as part of their day-to-day benefits or as optional add-on modules, providing coverage for routine check-ups, cleaning, X-rays, fillings, and other preventative and restorative treatments. [164] Having both your GP and dental care under one roof with Easy-Claim capability means you can maximise all your Southern Cross health benefits conveniently in one location. Whether you need a medical consultation or dental treatment, our integrated approach makes managing your healthcare simpler and more efficient. Maximise Your Skin Health Benefits New Zealand has one of the highest rates of skin cancer in the world, making regular skin checks essential for early detection. Southern Cross provides valuable cover for skin lesion services when medically necessary. [173] [171] [165] What's Covered : [172] [171] [173] [165] · Dermoscopy and skin lesion consultations with your GP · Cryotherapy (liquid nitrogen freezing) of skin lesions · Excision, biopsy, or removal of suspicious or problematic skin lesions · Consultations related to skin lesion assessment and treatment Important Criteria : [171] Southern Cross will only reimburse for skin lesion removal when specific medical criteria are met, including: · Treatment of skin cancers (basal cell carcinoma, squamous cell carcinoma, melanoma, actinic keratosis) · Removal of rapidly growing or suspicious lesions · Treatment of cysts and other lesions affecting sweat glands or hair follicles · Other benign lesions where medically necessary and not cosmetic in nature Skin checks or mole mapping for health screening purposes are typically not covered unless you have a specific concern about a lesion. At 1 Health, our doctors are experienced in skin cancer screening and minor surgical procedures, and we can process your claim through Easy-Claim for eligible services. [176] [164] [171] [175] [165] Keep Track of Your Benefits and Claims Staying informed about your benefit balances and claim status helps you plan your healthcare spending effectively throughout the policy year. Use the MySouthernCross App : [184] [185] [186] Download the free MySouthernCross app to: · Check your annual benefit balances at any time · View remaining coverage limits for different services · Submit claims by simply taking a photo of your receipt · Request prior approval for upcoming treatments · Access your member card number for Easy-Claim · View your policy documents and communications · Track claim status and receive notifications when claims are processed Most claims submitted through the app are reimbursed within five working days. [186] [184] Monitor Your Spending : [187] [188] [189] Different Southern Cross plans have varying annual limits for GP services. For example: · Wellbeing One with the Keeping Well Module provides $200 per claims year combined for GP, nurse, optometrist, audiologist services, plus separate limits for prescriptions and clinical psychology [188] [189] · Wellbeing One with the Day-to-Day Module covers GP services, nurse services, and physiotherapy, with separate prescription coverage [166] [167] · Some plans like HealthEssentials cover 75% of eligible costs up to annual limits [190] Understanding your specific limits helps you prioritise which services to claim for first and avoid surprises later in the policy year. Practical Tips for Maximising Your Benefits 1. Schedule Preventative Care Early in Your Policy Year Book your annual health check, flu vaccination, and any routine health screenings early in your claims year to ensure you have remaining benefits available for unexpected health needs later. [169] 2. Ask About Coverage Before Treatment Before proceeding with any non-urgent treatment or procedure, check whether it's covered under your policy. At 1 Health, our reception team can verify your coverage through Easy-Claim, or you can request prior approval through the MySouthernCross app. [191] [184] [186] 3. Combine Appointments When Possible If you need multiple services, consider scheduling them together where clinically appropriate. For example, discussing a skin concern during your annual health check, or getting your flu vaccination during a routine consultation, can help you maximise the value from each appointment. 4. Keep Detailed Records Even with Easy-Claim, maintain your own records of appointments, claims submitted, and benefits used. This helps you track your healthcare spending and ensures you're getting full value from your membership. [192] [184] 5. Understand What's Not Covered Familiarising yourself with policy exclusions prevents disappointment. Generally excluded from Southern Cross GP benefits are: [193] [171] [165] · Health screening or mole mapping for asymptomatic conditions · Cosmetic procedures not medically necessary · Physical examinations required for third parties (life insurance, driver licence, travel insurance) · Pre-existing condition treatments (depending on your plan and waiting periods) · Services not performed by recognised healthcare providers At 1 Health, we're transparent about what's covered and what's not, so you can make informed decisions about your care. [174] [175] 6. Utilise Member Discounts and Offers Beyond your policy benefits, Southern Cross membership includes additional perks like discounts on dental care, eye tests, gym memberships, and other wellness services. Check the Southern Cross member discounts page regularly for current offers that complement your healthcare needs. [194] [169] 7. Consider Policy Add-Ons If you find you're consistently exceeding your GP benefit limits or need additional coverage, speak with Southern Cross about adding modules to your plan. Options like the Keeping Well Module or Day-to-Day Module can provide enhanced GP and prescription coverage tailored to your needs. [189] [167] [166] Why Choose 1 Health for Your GP and Dental Care At 1 Health, we've built our practice around the principle that healthcare should never feel rushed or transactional. As a Christchurch-owned and operated clinic, we understand the local community's needs and have partnered with Southern Cross to make accessing quality healthcare as simple as possible. [174] [175] [176] What Sets Us Apart : [175] [176] [174] · Open seven days a week : Including after-hours and weekend appointments · Southern Cross Easy-Claim enabled : Instant claim processing at reception for both GP and dental services · Experienced, qualified GPs : Including Dr Bernard Teo (MBChB, FRNZCGP) with special interests in dermatology, travel medicine, and occupational health · Comprehensive services : GP consultations, skin checks and minor surgery, travel vaccinations, ear microsuction, driver's medicals, cortisone injections, and full dental care through 1 Health Dental · No-pressure approach : Honest, ethical treatment recommendations with no unnecessary upselling · 1 Health Club membership benefits : Same doctor continuity, longer appointments, and partner discounts · Integrated medical and dental care : Manage all your health needs under one roof Whether you need a quick consultation, a comprehensive health check, dental treatment, or specialist services like skin cancer screening, our team is here to provide personalised, professional care that maximises your Southern Cross benefits. Getting Started at 1 Health Ready to make the most of your Southern Cross membership? Here's how to get started: Book Your Appointment : Call us on 03 6629309, email reception@1health.nz , or visit our website at 1health.nz . [195] [176] Bring Your Southern Cross Card : Have your physical or digital membership card ready to present at reception for Easy-Claim processing. [181] [182] [164] Consider Enrolling : Ask about joining the 1 Health Club for enhanced continuity of care and exclusive member benefits. [176] [174] [175] Download the MySouthernCross App : Available free from the Apple App Store or Google Play Store—you'll need your policy number or member card number to sign in. [185] [184] Visit Us : We're conveniently located at 1 Henry Wigram Drive, Wigram 8042, Christchurch. [195] [176] Opening Hours : [195] · Monday to Friday: 8:30am–6:00pm · Saturday: 9:00am–2:00pm · Sunday: 9:00am–12:00pm Your Health, Your Benefits, Maximised Your Southern Cross health insurance is a valuable investment in your wellbeing. By understanding your coverage, taking advantage of available benefits, and partnering with a GP practice like 1 Health that makes claiming easy, you can significantly reduce your healthcare costs while receiving high-quality, personalised medical care. From seamless Easy-Claim processing for both medical and dental services to comprehensive skin lesion treatment and preventative care, your Southern Cross membership offers far more than you might realise. The key is being proactive—scheduling preventative care, staying informed about your benefits, and building a relationship with a trusted healthcare provider.  At 1 Health, we're committed to helping you navigate your healthcare journey with clarity, confidence, and care. We believe that when you understand your benefits and have a supportive medical team behind you, you can focus on what truly matters: your health and wellbeing. Disclaimer : This article provides general information about Southern Cross health insurance benefits and is intended for educational purposes only. Coverage details vary depending on your specific Southern Cross policy, plan type, modules selected, and individual circumstances. Annual benefit limits, exclusions, waiting periods, and terms and conditions apply to all policies. The information presented here should not be considered medical advice or a substitute for professional healthcare guidance. Before making any decisions about your health insurance coverage or pursuing medical treatment, please: · Review your specific Southern Cross policy document for complete terms, conditions, and exclusions · Contact Southern Cross Health Society directly to confirm your current coverage and benefit balances · Consult with qualified healthcare professionals at 1 Health or your chosen medical provider about appropriate treatment options for your individual health needs · Request prior approval from Southern Cross for any planned treatments or procedures where required 1 Health is an independent general practice and dental clinic that partners with Southern Cross Health Society to offer Easy-Claim services for eligible benefits. While we strive to provide accurate information, Southern Cross policies and benefits may change over time. Always verify current coverage details with Southern Cross before receiving services. 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